bajix Privacy Policy — Your Data, Your Rights

Last updated: January 2026

This Privacy Policy ("Policy") describes how bajix ("Platform", "We", "Us") collects, uses, stores, and protects personal data provided by users ("Player", "You") of the bajix.pro website and associated mobile web services. By registering an account on bajix, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not register an account or continue to use the bajix platform.

Our Privacy Commitments

bajix collects personal data in two primary ways: information you provide directly when using the platform, and information collected automatically through your device and browser as you use our services.

Information You Provide Directly

• Registration data: full name, date of birth, registered mobile number, and chosen username. Date of birth is collected to verify that you meet the minimum age requirement of 21 years.
• KYC verification documents: where required, copies of a valid national identity card, passport, or other government-issued ID. bajix may also request proof of ownership of the payment method used for deposits.
• Financial transaction data: deposit and withdrawal records including the payment method used (bKash, Nagad, Rocket, or bank transfer), the transaction reference, and the amount. bajix does not store full card numbers or mobile banking PINs.
• Support and communication data: the content of messages you send to bajix via live chat or email, including any attachments you choose to provide to assist with your query or dispute.

Information Collected Automatically

• Device and browser data: device type, operating system, browser type and version, screen resolution, and language settings. This data helps bajix optimise the platform for the devices most commonly used in Bangladesh.
• Session and usage data: pages visited, time spent on each section, game sessions opened, bets placed, and navigation paths within the platform. This data is used in aggregate to understand how the platform is used and to improve the user experience.
• IP address and approximate location data: used for fraud detection and to enforce geographic eligibility restrictions. bajix does not use IP data to identify individuals or to build advertising profiles.

bajix uses the personal data we collect for the following specific purposes only:

• Account creation and management: to register your bajix account, verify your identity, maintain your account settings, and process requests to update or close your account.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, to maintain a record of your transaction history, and to investigate disputed transactions.
• Platform delivery and improvement: to provide access to games, betting markets, and account features; to diagnose technical problems; and to improve platform performance, stability, and content based on aggregated usage analysis.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling behaviour, to apply deposit limits or self-exclusion measures where requested, and to comply with age verification requirements.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, collusion, and other prohibited conduct as defined in the bajix Terms and Conditions.
• Communication: to send transactional messages (such as deposit confirmations, withdrawal updates, and security alerts) and, where you have expressly opted in, promotional communications relating to bajix bonuses, new games, and platform features.

bajix processes your personal data on the following legal bases:

• Contract performance: processing your registration data, financial transaction records, and account activity data is necessary to deliver the bajix platform services you have contracted for by creating an account.
• Legal obligation: processing KYC documents, transaction records, and responsible gaming data is necessary to comply with applicable anti-money laundering, age verification, and responsible gaming legal requirements.
• Legitimate interests: processing session data, device data, and IP data for fraud detection, platform security, and platform improvement is necessary for bajix's legitimate interests in maintaining a safe and functional gaming environment.
• Consent: where bajix processes your data for optional purposes such as sending promotional messages, we do so only on the basis of your prior consent, which you may withdraw at any time by contacting support or updating your account communication preferences.

bajix does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: bajix shares transaction data with bKash, Nagad, Rocket, and partnered banking institutions solely to the extent necessary to process your deposit and withdrawal requests. These providers are bound by their own privacy policies and applicable financial regulations.
• Game studio providers: live casino and slot game providers (Evolution Gaming, Pragmatic Play, Ezugi, PG Soft, and others) receive a session token and your account reference to authenticate your game session. These providers do not receive your full personal profile, KYC documents, or payment details.
• Identity verification services: bajix may use third-party KYC service providers to verify identity documents. These providers process only the specific documents submitted for verification and are contractually prohibited from using that data for any other purpose.
• Legal authorities: bajix may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or binding governmental directive. bajix will, where legally permitted, notify you of any such disclosure.

When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the transaction is processed by the relevant mobile financial service provider. bajix receives a confirmation of the transaction amount and a transaction reference number. bajix does not receive, store, or have access to your full mobile banking PIN, bKash or Nagad wallet password, or any other authentication credential for your mobile financial service account.

bajix will never ask you to share your bKash PIN, Nagad PIN, Rocket PIN, or any mobile banking password via live chat, email, SMS, or any other communication channel. Any message purporting to be from bajix that requests such credentials should be treated as fraudulent and reported to bajix support immediately at [email protected].

bajix uses cookies and similar tracking technologies to operate and improve the platform. We use three categories of cookies:

• Essential cookies: required for core platform functionality including session management, login state, and security. These cookies cannot be disabled without breaking the platform's core features.
• Analytics cookies: used to collect anonymised and aggregated data about how players use the platform — including which game categories are most popular, where players navigate within the site, and how long sessions typically last. This data is used solely to improve the platform and is never shared with advertising networks.
• Preference cookies: used to remember your language preference and other display settings so that these are preserved between sessions. These cookies store no personal identifiers beyond a session preference token.

bajix does not place advertising tracking cookies, third-party retargeting pixels, or social media tracking scripts on any page of the platform. You may manage your browser's cookie settings via your device's browser settings menu; however, disabling essential cookies will impair your ability to use the bajix platform.

bajix retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account registration data and transaction history are retained for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements; KYC verification documents are retained for a minimum of 5 years following the completion of the verification process; support communication records are retained for 2 years; session and analytics data is retained in anonymised aggregate form for up to 3 years.

Following the expiry of the applicable retention period , bajix will securely delete or irreversibly anonymise your personal data. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregate form for platform analytics purposes but will no longer be attributable to you as an individual.

Subject to applicable law, you have the following rights in relation to the personal data bajix holds about you:

• Right of access: you may request a copy of the personal data bajix holds about you. Requests will be fulfilled within 30 days of receipt. bajix reserves the right to request proof of identity before fulfilling any access request.
• Right of rectification: if any personal data bajix holds about you is inaccurate or incomplete, you may request that it be corrected. Corrections to core account data (name, date of birth) may require supporting documentation.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires bajix to retain it. Note that legal retention obligations (such as anti-money laundering requirements) may prevent full erasure in some cases.
• Right to withdraw consent: where bajix processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: you may object to the processing of your personal data where bajix relies on legitimate interests as the legal basis. bajix will consider your objection and cease processing unless there are compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact bajix at [email protected]. Please include your registered mobile number and a brief description of your request so that we can identify your account and respond promptly.

bajix implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the bajix platform; secure server infrastructure with access controls restricted to authorised personnel; regular security assessments and vulnerability testing; and strict internal data access policies that limit access to personal data on a need-to-know basis.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. bajix cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and interests, bajix will notify affected users as required by applicable law and take all reasonable steps to mitigate the impact of the breach.

The bajix platform is strictly intended for adults aged 21 and above. bajix does not knowingly collect personal data from persons under 21 years of age. If bajix becomes aware that an account has been registered by a person under 21, the account will be immediately suspended and all associated personal data will be deleted, subject to any overriding legal retention obligation. If you are a parent or guardian and believe a minor under your care has registered an account on bajix, please contact us immediately at [email protected] so that we can take prompt action.

bajix may update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or data handling practices. When a material change is made, bajix will display a notice on the platform and update the "Last updated" date at the top of this Policy. Your continued use of the bajix platform following the posting of a revised Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how bajix protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajix handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]

Available 24/7. We respond in English. Response times may vary during peak periods but we aim to reply within 5 business days for privacy-related requests.