Responsible Gaming at bajix — Play Smart, Stay Safe

Gaming as Entertainment

At bajix, we are committed to providing a gaming environment that is safe, fair, and entertaining for all players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. We understand that while the vast majority of our players enjoy betting and casino games as a leisure activity, a small number of individuals may develop patterns of play that go beyond entertainment. Our responsible gaming programme exists to support those players and to give every bajix member the tools they need to keep gaming in its proper place.

Responsible gaming is not just a compliance requirement at bajix — it is a core value. We actively monitor account activity for signs of problematic behaviour, train our support team to identify players who may need help, and make our responsible gaming tools easy to access at any time. If you ever feel that gaming is no longer fun, or that it is affecting your daily life, finances, or relationships, we encourage you to use the tools described on this page or to reach out to the bajix support team immediately.

bajix Responsible Gaming Tools

Every registered bajix player has direct access to the following tools from within their account settings. All tools are free to use and take effect promptly upon activation.

Deposit Limits — How They Work

Setting a deposit limit is one of the most effective ways to keep your gaming budget under control. bajix allows players to set three types of deposit limits:

• Daily limit: sets the maximum total amount in BDT that you may deposit within any rolling 24-hour period.
• Weekly limit: sets the maximum total amount you may deposit within any rolling 7-day period. Weekly limits help players budget across a full week of play.
• Monthly limit: sets the maximum total amount you may deposit within any rolling 30-day period. This is the broadest budgeting tool and is recommended for players who want to manage their spending over a longer horizon.
• You may lower your limit at any time and the reduction takes effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the increase comes into force. This delay is intentional — it gives you time to reconsider.

Time-Out Feature

A time-out gives you a structured short-term break from the bajix platform without permanently closing your account. You remain registered and your account balance is preserved, but you cannot place bets or make deposits during the time-out period. Time-out options available on bajix are:

• 24-hour time-out: ideal if you have had a losing session and feel the urge to chase your losses. A forced 24-hour break gives you time to recover perspective.
• 48-hour time-out: a two-day break well-suited to players who want to reset after a period of intense play or who are feeling emotionally affected by recent results.
• 7-day time-out: a full week away from the platform, providing enough distance to reassess your relationship with gaming and return with a clear head.

To activate a time-out, go to your bajix account settings and select the Responsible Gaming section, or contact the bajix support team at [email protected] and a team member will apply the time-out to your account within one hour.

Self-Exclusion

Self-exclusion is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. It is a stronger and longer-lasting measure than a time-out. When you apply for self-exclusion on bajix, your account is fully suspended — you cannot log in, place bets, make deposits, or receive promotional communications for the full duration of the exclusion period. bajix offers three self-exclusion durations:

• 6-month self-exclusion: recommended as the starting point for players who recognise early warning signs of problem gambling and want to take a meaningful break before the situation worsens.
• 1-year self-exclusion: for players experiencing more persistent difficulties with controlling their gambling, a one-year exclusion provides a sustained period away from betting and gaming activity.
• Permanent self-exclusion: for players who decide that they no longer wish to participate in online gaming. A permanent exclusion cannot be reversed. This is a serious step and bajix will honour it without question.

Self-exclusion requests are processed within 24 hours of receipt. During the exclusion period, bajix will not send any marketing, bonus, or promotional emails to your registered contact address. If you are self-excluded and receive any such communication in error, please contact us immediately at [email protected].

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs early gives you the best chance of addressing the issue before it becomes serious. Ask yourself honestly whether any of the following apply to you:

• You spend more money on gambling than you originally intended, or more than you can comfortably afford.
• You feel the need to gamble with increasing amounts of money to get the same sense of excitement.
• You chase your losses — returning to gambling after a loss in order to win back the money you lost.
• You become restless, irritable, or anxious when you try to cut down or stop gambling.
• You lie to family members or friends about how much time or money you spend on gambling.
• Gambling is causing problems with your finances, work, studies, or important personal relationships.
• You use gambling as a way to escape from problems, stress, or feelings of sadness or anxiety.

Recognising one or more of these signs does not mean you have a serious problem, but it is a signal worth taking seriously. bajix encourages any player who identifies with these signs to use the tools available on this page or to contact our support team for confidential assistance.

Protecting Minors

bajix operates an absolute minimum age policy of 21 years. No person under the age of 21 is permitted to register an account or place a bet on the bajix platform. All new registrations are subject to age verification as part of the KYC process. If bajix has reason to believe that a player has provided a false date of birth, the account will be suspended and the matter investigated before any funds are released.

If you share a device with family members, including children or younger siblings, bajix recommends taking the following precautions to prevent underage access to the platform:

• Always log out of your bajix account when you finish a session, especially on shared devices.
• Do not save your login password in your device's browser if other people have access to the device.
• Use your device's parental control or screen-time management features to restrict access to gambling websites for younger users.

Tips for Playing Responsibly

Even for players who do not have a gambling problem, adopting good habits from the start leads to a more enjoyable and sustainable gaming experience. bajix recommends the following practices for all players:

• Set a budget before you start playing and treat it as the maximum you are prepared to spend — not a target to reach.
• Think of gaming as entertainment, not as a way to make money. Wins are not guaranteed, and the house edge means the platform will always hold a long-term mathematical advantage.
• Take regular breaks. If you have been playing for an extended period, step away for a few minutes, get some fresh air, or have a meal before returning.
• Never gamble when you are feeling upset, stressed, tired, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of impulsive or excessive betting.
• Never borrow money to gamble. Gambling with borrowed funds — whether from friends, family, or a loan — significantly increases the financial risk and emotional stress associated with losses.
• Balance your gaming time with other activities. Maintaining hobbies, social connections, and physical activity outside of gaming keeps gambling in its proper place as one of many leisure activities.

Get Help — You Are Not Alone

If you are concerned about your gambling or the gambling of someone close to you, bajix strongly encourages you to seek help. Speaking to someone is always the right first step. bajix provides confidential support through our dedicated team, and we can also point you towards broader support resources. You do not need to be in crisis to ask for help — reaching out early is always better.